UX Architect


We’re on the hunt for a talented UXer to join a growing Experience Design team delivering world-leading digital products, services and experiences for some of Australia’s highest-profile brands. We think UX should be a function of Strategy, as well as Design. We are not after pixel-perfect UI designers, but rather an individual who exercises truly critical thinking across a wide variety of subjects. Someone that loves logic, creativity and the opportunities new technologies provide. Change is something they thrive on and moving fast keeps it interesting for them.

You will have at least 4 year’s experience working within multidisciplinary design and development teams and be excited about the prospect of working in a collaborative and dynamic agency

You will have a natural affinity for engaging with people at a deep level. Whether working with customers or fellow team members and clients, the successful applicant must be passionate about representing the human perspective in design.

You encourage innovative approaches to design techniques, unifying the Design and Strategy teams and enabling both to embrace different angles in approaching complex problems.

No task is too big; actually, the bigger the task the bigger the challenge. And there is nothing better than delivering what others thought was not possible. These are the projects you love the most.


To be directly responsible for:
  • Collaborating with the Head of Experience & Service Design, Account Service and relevant Client representatives to define UX project objectives and success metrics.
  • Working with the Client Partner to manage cross-functional project teams (strategy, design, technology and data resources) to deliver top quality strategic and creative outputs
  • Engaging in client workshop facilitation, including design thinking and other co-design activities.
  • Designing engaging user-centred concepts and components that support business objectives and work on multiple devices.
  • Comfortable articulating user stories/jobs to be done and developing innovative, human-centred design concepts to address these.
  • Understanding how design research should be integrated into a project and being prepared to take an innovative approach when the opportunity arises.
  • Being comfortable interrogating analytics platforms to derive insights that can inform design decisions and A/B testing activities.
  • Representing the voice of the user – from initial requirements gathering to concept sketching, working with UI/interaction designers and throughout the development process.
  • Designing solutions that meet accessibility and inclusivity requirements and display a deep empathy for the people using the products and services we create.
  • Designing solutions across a variety of channels and contexts, i.e. apps, email, websites, e- commerce, CRM chat-bots, voice etc.
  • The ability to infuse empathy with creativity to innovate across a wide variety of touchpoints.
  • Demonstrating a profound curiosity and passion for human-centred design, consumer attitudes and behavior and the implications for how we communicate.
  • Being seen as an expert in our craft to our clients and the wider agency.

  • Ability to interpret data (alongside Data Scientists) and mine insights from numbers.
  • Auditing of existing omnichannel communication strategies with a human-centred lens.
  • Conducting expert reviews using UX ‘best practices’ and domain knowledge (cognitive walkthroughs, heuristic reviews for websites and apps etc)
  • Proficiency in journey mapping using layout software (Omnigraffle, Illustrator, Visio).  

  • An existing portfolio of thought leadership (e.g., past conference talks, publications, etc.)
  • Experience with (or an interest in) CX, Service Design and Business Design methodologies and approaches.
  • An ambition to develop and grow quickly within a fast-paced and ‘opportunity-rich environment.
  • An understanding of behavioural psychology and its impact on user experience.
  • Experience working across a range of industries including retail, financial services, automotive and eCommerce.
  • A natural leader who can build, foster and inspire strong teams.
  • Being a storyteller – a critical element of all our roles is to deliver insights about people and behaviour – verbally and visually – in a way that generates empathy, emotion, and engagement from the client and design team.
  • Direct experience conducting primary user research (usability studies, stakeholder interviews, card sorting, ethnographic research etc).
  • Developing detailed personas to act as guardrails for design.
  • Strong wireframing skills (sketching and via software such as Sketch, Axure).
  • Experience with iterative prototyping techniques (paper prototypes, Figma, InVision).
  • In-depth evaluation (affinity mapping, thematic analysis) of business and customer pain points.
  • Expertise in multichannel user behaviours, particularly mobile/handheld technologies.